Our Commitment
At Daily Health Lines, we want every customer to be completely satisfied with their purchase. If your order doesn’t meet your expectations, you can return it in accordance with the guidelines below.
Inspect Your Order
Please check all items carefully upon delivery to ensure they’re in good condition and match your order.
General Return & Refund Terms
Returns
- You have 30 days from the date you receive your order to request a return.
- Returned items must be unused, undamaged, and in the original packaging.
- A proof of purchase (receipt, invoice, or order confirmation) must be provided.
- All original materials—such as tags, manuals, warranty cards, and manufacturer packaging—must be included.
- Return options may differ by location, so review our terms before purchasing.
Refunds
- When we receive your returned item, it will be inspected for eligibility.
- To begin the process, contact Customer Service at [Customer Service Email] or call [Customer Service Phone Number].
- Once your return is approved, your refund will be sent to your original payment method.
- Please allow time for processing—refund timelines vary depending on your bank or payment provider.
Shipping
- Customers are responsible for return shipping costs, which are non‑refundable.
- If your return is approved for a refund, return shipping fees will be deducted from the refund total.
Exchanges
- For product exchanges, please contact the customer support team for the brand or product you purchased.
- Some brands offer free exchanges or store credit within a specified period.
- Eligible exchanges may result in a replacement, store credit, or a refund to your original payment method.
Exceptions
- Discounted or sale items are final and cannot be returned or exchanged.
- Items must have tags attached and be shipped back in the original packaging.
- Products showing signs of use or wear will not be accepted.
How to Start a Return
If you wish to return an item, please follow these steps on the manufacturer’s or product’s official website:
- Reply to your order confirmation email to request a return.
- Print the prepaid return shipping label sent to your email.
- Ship the items back using that label and save your tracking number.
Contact Us
If you have any questions or need help with your return, please reach out to us:
Email: info@dailyhealthlines.com
Address: 65 Main Street, New York, NY 10009, USA/Canada
Toll‑Free Phone: +1 860‑691‑9667